BUSINESS PROCESS REDESIGN
Vera Cruz works with your organization to identify and prioritize critical inefficiencies, map new processes, and build an implementation plan based on new ways of working.
When inefficient processes have been recognized as a contributor to inhibited growth, and a fundamental agent of change within the developing strategic plan, organizations need to rethink the way things are done.
Such an overhaul requires professionals to look at their day-to-day with an open mind, question how and why processes work as they do, and use internal and external references to find different approaches.
Growth and reorientation of the organizational structures e.g. matrix, shared services, regional and even global structures play a role in process poor understanding of interdependencies and connection between processes use of multiple different systems, platforms and management models, which interface but do not necessarily communicate and link properly a lack of granular and specific understanding of stages, activities and roles in core and non-core processes the cost of inefficient processes is amplified in today’s context with the fundamental role of technology, deeper and more frequent client interactions, multi-channel sales strategies, and complex legislation and compliance measures.
We support our clients to:
- Evaluate and prioritize processes, based on gaps and risks
- Redesign processes to maximize efficiency within the business
- Map the enabling factors for the processes to become embedded in day-to-day operations
- Prepare and run the implementation plan
- Increase resource productivity: eliminate unproductive, non-value-adding and duplicated activities, and reduce manual and exception activities
- Improve service levels: reduce time to delivery and delays
- Increase reliability: reducing compliance risk and errors
- Reduce reliance on individuals: standard, documented processes
- Increase accountability: better awareness of roles and ownership
- Empower teams for continuous improvement so that they can repeat the redesign process in other areas
When inefficient processes have been recognized as a contributor to inhibited growth organizations need to rethink the way things are done